Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sheniandteni.com (the “Site”).

 

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  

 

Additionally, we use this Order Information to:

 

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information, company newsletters or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 

Sharing your personal information:

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use GoDaddy to power our online store - you can read more about how GoDaddy uses your Personal Information here:  https://uk.godaddy.com/agreements/privacy

 

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:   https://www.google.com/intl/en/policies/privacy/.  

 

You can also opt-out of Google Analytics here:   https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Do not track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Minors: The Site is not intended for individuals under the age of 13.

 

Changes: We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sheniandteni.com or by mail using the details provided below:

85 Great Portland Street, First Floor, London W1W 7LT

Terms & Conditions

Returns:

We understand that in some cases products may need to be returned. You can return products ordered directly from the Sheni & Teni website within 14 calendar days after the date your product was shipped. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

 

Please email info@sheniandteni.com to obtain more information on how to return the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any queries regarding your refund, please contact us at info@sheniandteni.com.  

 

Sale and discounted items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges:

Exchanges are not permitted at this time, unless there is a fault with the product ie a puzzle set has a missing piece at the point of delivery to you. Please contact us within 14 days of receipt - along with order confirmation showing date of purchase, to organise exchange. 

 

Delivery:

Dispatch will be within 1 - 3 working days.  

UK Deliveries - Please allow for 2-3 working days after dispatch

Two options are provided for 2nd class mail – (i) Standard and (ii) Tracked & Signed. By selecting Standard – you are accepting all risks of loss or damage by Royal Mail. We will not be liable for replacing or refunding any undelivered items.

Europe - Please allow for 3-5 working days after dispatch

US & Africa Delivery - Please allow for 5-7 working days after dispatch

By selecting the untracked postage option for International deliveries, you are accepting all risks of loss or damage by Royal Mail and their delivery partners. We will not be liable for replacing or refunding any undelivered items.